Connected oversight
Bring supported solar, battery, inverter, meter and charging information into a more complete operating picture.
Moebotics Energy managed service
Keep your energy system working as hard as your business does.
Installing solar and battery equipment is only the beginning. Our managed service brings the equipment, energy data, electricity account and operating priorities into one ongoing performance view—so you know what changed, why it matters and what to do next.
For new and existing systems, individual properties and multi-site portfolios.
ENERGY PERFORMANCEConnected site view
GenerationTracked
Peak demandReviewed
Action registerCurrent
Example service view. Actual information depends on connected equipment, approved data sources and the selected service plan.
Connected insight
Equipment telemetryConsented energy dataTariffs + billsSite + market context
Why ongoing management matters
Installation happens once. Performance changes every day.
Operating hours change. Tariffs are revised. Weather affects generation. New equipment and EV charging add load. Battery settings and business priorities evolve. A system designed correctly on day one can gradually become less aligned with the site it serves.
Earlier visibility
Identify data gaps, recurring alarms and material performance changes that deserve human review.
Tariff-aware decisions
Consider when the site imports, exports and reaches peak demand—not only how much electricity it uses.
Clear reporting
Turn complex data into practical findings, priorities, owners and next steps for the people responsible.
Lifecycle planning
Use actual site behaviour to inform maintenance, operating changes, electrification and future capacity.
The difference
We look beyond whether equipment is online. We examine how generation, consumption, storage, grid imports, exports and electricity charges work together—and what may need attention as conditions change.
One site, connected decisions
Solar, storage, charging and load all affect the same electricity account.
The managed service connects the operating story so one improvement does not create an avoidable problem somewhere else.
Market-leading technology solution
One connected picture of the equipment, the site and the electricity account.
Our technology solution brings compatible data sources together. Moebotics Energy specialists then review the information, explain material changes and recommend practical action within the agreed service.
Connected sources
- Solar inverter and PCS telemetry
- Battery and BMS information
- Energy-account data made available through an authorised Consumer Data Right (CDR) arrangement, where available
- Bills, tariffs, imports and exports
- Meters, controls and EV charging data
- Weather, site and service context
MOEBOTICS ENERGY
Connected analysis + human review
Baseline, trend comparison, exception screening, investigation and recommended next step.
Managed outcomes
- Performance visibility
- Exception and alert review
- Tariff and demand observations
- Operating recommendations
- Service coordination
- Site and portfolio reporting
Customer-authorised accessPurpose-limited data useHuman-reviewed recommendationsActions remain controlled
Monitoring capability depends on compatible equipment, communications, manufacturer access, data quality and the selected plan. The managed service is not an emergency service or guaranteed 24/7 human response unless an express arrangement says otherwise.
What we can monitor
More than an online or offline status.
The service plan identifies the connected sources and review cadence for each site. Where suitable data is available, the following areas can be brought into the operating picture.
Generation
Production trends, material changes, inverter operation, clipping, curtailment and available weather context.
Charging + dispatch
State-of-charge patterns, charging and discharging behaviour, reserve strategy, limiting and available alarms.
Consumption
Load shape, operating hours, unusual changes, grid imports, exports and major new electrical loads.
Peak demand
Demand events, timing, recurring peaks and the operational conditions that may be contributing to them.
Tariff fit
Time-of-use periods, demand charges, feed-in rates and whether the current structure still deserves review.
Communications
Missing telemetry, portal interruptions, gateways or devices that have stopped reporting as expected.
New demand
Charging timing, available utilisation data, interaction with site demand and load-management priorities.
Future capacity
Evidence to support maintenance, tariff changes, additional loads, solar, storage and electrification planning.
A change may be caused by equipment, communications, settings, energy use, tariff timing, weather or another site condition. Our role is to narrow the likely cause and define the appropriate next step—not to assume every change is a hardware fault.
From information to action
A clear next step when something changes.
A useful managed service should do more than produce charts. It should help the customer understand what happened, decide whether action is needed and keep the outcome visible.
Connect
Establish the approved equipment and data connections included in the service.
Baseline
Understand normal operation, site priorities, tariff periods and known constraints.
Identify
Screen for alerts, data gaps and material changes that meet the agreed review criteria.
Investigate
Review equipment, energy, tariff and site context before deciding what the change may mean.
Recommend
Explain the issue and propose an operating adjustment, inspection, repair or further investigation.
Confirm
Where information is available, review the result and keep the action register current.
Information onlyRecord + observe
A normal change or low-priority item that should remain visible in the next review.
Action recommendedPlan + approve
An operating, tariff, maintenance or investigation step that needs an owner and timing.
Priority issueEscalate safely
A potentially material fault, safety concern or loss of service that requires prompt specialist attention.
Remote adjustments are made only where the equipment supports them, the service agreement includes them, the customer has provided the required authority and the change can be completed through an appropriate process.
Electrification changes the load
New vehicles, equipment and operating hours can reshape the energy strategy.
Connected oversight helps businesses see the effect of new electrical demand and plan charging, storage and site capacity with better information.
Example service pathways
Choose the level of oversight the site needs.
These indicative pathways show how the service can scale; they are not fixed contractual inclusions. Final connections, review frequency, reporting, escalation and response arrangements are set out in the proposal and service agreement.
Managed Monitor
For homes, small businesses and sites that want dependable visibility and a clear escalation path.
- Supported inverter and battery data connection
- Equipment status and communications visibility
- Review of available system alerts
- Monthly energy and performance snapshot
- Quarterly performance summary
- Notification of agreed significant exceptions
- Annual service and operating review
Managed Optimise
For commercial sites seeking regular specialist review and practical operating recommendations.
- Everything in Managed Monitor
- Monthly specialist performance review
- Solar, battery, import and export analysis
- Battery strategy and demand observations
- Tariff and electricity-account review
- EV charging and major-load review where supported
- Issue tracking and service coordination
- Quarterly optimisation review
- Annual capacity and electrification planning
Managed Portfolio
For property groups and organisations that need consistent priorities across multiple locations.
- Everything in Managed Optimise
- Consolidated multi-site performance view
- Portfolio exception prioritisation
- Site comparison and ranking
- Executive and stakeholder reporting
- Central issue and action register
- Rollout, upgrade and lifecycle planning
- Quarterly portfolio review
A useful operating rhythm
Regular reviews that answer straightforward questions.
The cadence is matched to the selected service. It is designed to keep exceptions, decisions and longer-term opportunities visible without overwhelming the customer with raw data.
What happened?
- Data-connection and equipment-status check
- Solar, consumption, imports and exports
- Battery charge, discharge and reserve behaviour
- Material alerts and performance exceptions
- Peak-demand and unusual-usage observations
- Actions, owners and next steps
What is changing?
- Seasonal production and demand comparison
- Battery utilisation and strategy review
- Tariff, demand-charge and feed-in observations
- Progress against previous recommendations
- Maintenance, EV charging and expansion planning
- Priorities for the next quarter
What should happen next?
- Performance against the established baseline
- Major changes in operations and energy use
- Electricity-account and tariff suitability
- Preventative-maintenance requirements
- Open installer, manufacturer or warranty matters
- Capacity, electrification and budget priorities
Reports people can use
Make the next decision clearer.
Reports are shaped around the people responsible for the site. The purpose is not to reproduce every raw chart; it is to show performance, exceptions, actions and priorities in language the reader can use.
SolarTracked
BatteryReviewed
DemandMapped
Material exceptions2 reviewed
Open recommendations3 actions
Next reviewScheduled
Simple performance explanations
Solar production, battery use, grid imports, exports and any material change that needs attention.
Issues, timing and ownership
Alerts, operating patterns, unresolved actions and the effect of major loads or site schedules.
Cost and investment priorities
Electricity-account observations, demand trends, site comparisons and prioritised opportunities.
Comparable site views
A consistent format for generation, consumption, exceptions and actions across multiple locations.
Multi-site energy management
See the portfolio without losing the site detail.
Different locations may have different equipment, tariffs, loads and operating hours. Managed Portfolio creates common language for condition, exceptions, priorities and investment planning.
PORTFOLIO VIEWPrioritise the sites that need attention first.
Combine comparable indicators with local context, then keep individual actions and responsibilities visible.
Site 01Operating normally
Review currentSite 02Demand change
Action plannedSite 03Operating normally
Review currentSite 04Communications loss
Investigate
Consent, access + privacy
Your data, used for a clear purpose.
You remain in control of the connections you authorise. Access is limited to the information reasonably required for the agreed service and handled under the applicable consent, privacy terms and Australian requirements.
Purpose is explained
Before a customer-consented connection is established, the requested information and its intended use are explained through the applicable process.
Access is authorised
Where authorised through an accredited Consumer Data Right arrangement, energy-account data may be made available for the agreed service. Other portals and files also require customer authority.
Scope remains limited
We use the data needed to provide the agreed monitoring, reporting and management functions—not unrelated account activity.
Consent can change
Customers can manage or withdraw consent through the applicable arrangement, although doing so may limit parts of the service.
You do not need to provide Consumer Data Right consent to make an initial enquiry. Data connections are discussed only after the service, purpose and available options are understood.
Who does what
Connected service works best with clear ownership.
The agreement defines who maintains access, reviews recommendations, approves changes and completes physical or electrical work.
- Establish agreed data and equipment connections
- Review the information included in the plan
- Provide reports and recommendations
- Track agreed actions and outcomes
- Coordinate technical parties where included
- Make authorised remote adjustments where supported and agreed
- Provide accurate site and account information
- Maintain agreed internet and equipment connectivity
- Authorise required data access
- Advise material operational or equipment changes
- Review and approve commercial decisions
- Provide safe access when onsite work is required
- Complete licensed electrical inspection and physical work
- Investigate onsite faults
- Repair, test or replace equipment
- Meet manufacturer, safety and network requirements
- Provide service findings and close-out information
- Retain responsibility for their own work and warranties
Managed service + preventative maintenance
Connected oversight and physical care work better together.
The managed service uses connected data to identify changes, guide decisions and coordinate action. Preventative maintenance covers the planned physical inspection, testing and service needed to keep the equipment cared for.
Managed service
- Connected data and exception visibility
- Performance and tariff review
- Operating recommendations
- Reports and action tracking
- Service coordination where included
Preventative maintenance
- Physical condition and access checks
- Agreed electrical or thermal testing
- Maintenance findings and priorities
- Repairs or specialist work when approved
- Updated service records
Common questions
Understand the service before connecting data.
Compatibility, available data, reporting and action pathways are confirmed for the actual equipment and service plan.
What does the managed service monitor?
Depending on equipment compatibility and the selected plan, we can review solar production, electricity consumption, battery behaviour, grid imports and exports, peak demand, available system alerts, communications and material operating changes.
Can you manage an existing solar and battery system?
Often, yes. We first confirm the equipment, data connections, communications, warranty conditions and the level of access supported by the manufacturer and current configuration.
Is Consumer Data Right access compulsory?
No. It is used only with consent and where an appropriate connection is available. We may also work with bills, portal exports, interval files, meter information or other approved sources. Removing a connection may limit some service functions.
Do I need to change electricity retailers?
No. We can review the fit of the current tariff and explain observations. Any decision to change retailer or electricity plan remains with the customer.
Will you control my inverter or battery?
Only where the equipment supports the function, the service agreement includes it, the required authority has been provided and the change can be completed safely within applicable manufacturer and project boundaries.
Can you guarantee lower electricity bills?
No. Electricity costs are affected by usage, tariffs, weather, export limits, equipment performance, network conditions and market changes. We identify practical opportunities, explain assumptions and review outcomes where the service includes them.
What happens when you identify a problem?
We review the available information to determine whether the issue appears related to equipment, communications, settings, usage or external conditions. We then explain the recommended next step and coordinate support where included.
Does this replace the manufacturer’s monitoring portal?
No. Manufacturer portals remain important sources for compatible equipment. The managed service adds a broader energy view by considering equipment information alongside consumption, tariffs, bills, site operation and other approved context.
How often will I receive reports?
The frequency depends on the plan and agreed scope. Reports can cover performance trends, exceptions, electricity-account observations, tariff considerations and recommended actions.
Does monitoring replace preventative maintenance?
No. Connected data helps identify changes in performance, but physical inspection, testing, cleaning, repairs and electrical work must still be completed under the appropriate onsite service.
Is this a 24/7 emergency-response service?
Not unless a specific emergency-response arrangement is expressly included. Alert visibility also depends on equipment, data availability and communications. Electrical safety concerns should be referred promptly to the appropriate emergency service or qualified technical party.
Can this support multiple sites?
Yes. Managed Portfolio is designed to provide consolidated oversight, prioritised exceptions, consistent reporting and lifecycle planning across multiple locations.
Related pathways
Connect the service to the wider energy strategy.
Start with the installed system and available data, then choose the assessment, maintenance and management scope that fits.
Know what the system is doing
Turn connected energy information into clear next steps.
We will review the existing equipment, electricity account, available data pathways and operating priorities, then recommend a managed service scope suited to the property or portfolio.